Welcome to 3DModelGenius.com. These Terms of Service govern your access to and use of the website and any purchases made through our platform. By using this website or purchasing products from us, you agree to these Terms.
Company Information
3DModelGenius.com is operated by Cronax LLC.
Website: https://3dmodelgenius.com
Customer Support: support@3dmodelgenius.com
Products and Services
3DModelGenius.com provides digital 3D models and related digital assets intended for use by professionals and businesses in industries such as game development, architecture, visual effects, media, advertising, and design.
All products sold on this website are digital products.
No physical goods are shipped.
Digital Delivery
After successful payment, purchased digital assets are made available for download through the customer account or via a secure download link.
Customers are responsible for downloading and securely storing their purchased files after purchase.
License and Permitted Use
When a customer purchases a digital product from 3DModelGenius.com, the customer receives a non-exclusive, non-transferable license to use the purchased asset in personal or commercial projects, subject to these Terms.
Unless explicitly permitted in writing, customers may not:
resell the model as a standalone file or asset
redistribute, sublicense, or share the original files with third parties
upload purchased files to another marketplace, asset store, or file-sharing platform
claim ownership or authorship of the original asset
All ownership rights in the models remain with Cronax LLC and/or the original creator, unless otherwise expressly stated.
Billing Descriptor
Charges for purchases made on this website may appear on your bank or credit card statement as:
CRONAX LLC
or
3DMODELGENIUS
Pricing and Payments
All prices displayed on the website are listed in the applicable currency shown at checkout unless otherwise stated.
Payments are processed through secure third-party payment providers. By submitting payment information, the customer confirms that they are authorized to use the selected payment method.
Refunds
Refunds are governed by our Refund Policy / Customer Policy available on the website.
Due to the digital nature of our products, once a product has been downloaded, purchases are generally considered final, except in cases such as technical download issues, duplicate transactions, or incorrect files delivered.
Customers are encouraged to contact support before initiating any bank dispute.
Customer Support
If a customer experiences any issue with a product, billing, or download access, they should contact our support team first at:
support@3dmodelgenius.com
Our support team typically responds within 24 hours and works to resolve issues promptly.
User Responsibilities
By using this website, customers agree:
to provide accurate purchase and account information
to use the website and digital products only for lawful purposes
to ensure compatibility of purchased files with their own software and workflows
not to misuse the website, attempt unauthorized access, or interfere with its operation
Account and Access
We reserve the right to suspend or terminate access to the website or customer accounts if we believe these Terms have been violated, fraudulent activity has occurred, or use of the platform creates legal, operational, or financial risk.
Limitation of Liability
Cronax LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the website or any purchased digital assets.
Our total liability in relation to any purchase shall not exceed the amount paid by the customer for the applicable product.
Website Availability
We aim to keep the website and digital downloads available at all times, but we do not guarantee uninterrupted access. The website may occasionally be unavailable due to maintenance, updates, or technical issues.
Changes to These Terms
Cronax LLC reserves the right to update or modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.
Continued use of the website after any changes constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed and interpreted in accordance with applicable laws and regulations governing digital commerce and consumer transactions.
Contact Information
Cronax LLC
Website: https://3dmodelgenius.com
Email: support@3dmodelgenius.com