Company Information
3DModelGenius.com is operated by Cronax LLC.
Website: https://3dmodelgenius.com
Customer Support: support@3dmodelgenius.com
Product Type
All products sold on this website are digital 3D models and related digital assets.
All products are delivered electronically. No physical goods are shipped.
Delivery
After successful payment, purchased models are available for download immediately through the customer account or secure download link provided at checkout.
Customers are responsible for downloading and securely storing their purchased files.
Billing Descriptor
Charges for purchases made on this website may appear on your bank or credit card statement as:
CRONAX LLC
or
3DMODELGENIUS
Refund Policy
Due to the digital nature of our products, once a digital asset has been downloaded, the purchase is generally considered final.
However, we may review refund requests under the following circumstances:
• technical problems preventing download
• duplicate purchases
• incorrect or corrupted files
Refund requests must be submitted within 7 days of purchase.
All refund requests should be sent to:
support@3dmodelgenius.com
Our support team typically responds within 24 hours and will work with customers to resolve issues before escalation to payment disputes.
Customer Responsibility
Customers are responsible for ensuring that the purchased models are compatible with their software and intended use.
If customers experience any issues with downloads or files, they should contact our support team before initiating any bank dispute.
Dispute Resolution
We strongly encourage customers to contact our support team first to resolve any concerns. Most issues can be resolved quickly without the need for a payment dispute.
Cronax LLC is committed to maintaining fair business practices and providing prompt assistance to all customers.
Policy Updates
Cronax LLC reserves the right to update this policy at any time. Updates will be posted on this page.